General enquiries
For any general enquiries, or to share your experience with us, please email contact@igac.gov.au.
We are genuinely interested in hearing about your lived experience with the aged care system, but there are some things we cannot do.
What we can’t do:
We do not have the power to:
- investigate or resolve individual complaints
- intervene in individual cases
- take action against specific providers or services.
If you need help now, these organisations may be able to assist:
- For complaints about the quality or safety of care (including a complaint about a provider or worker): contact the Aged Care Quality and Safety Commission or call 1800 951 822.
- For access to services, assessments, fees or aged care funding: contact the Department of Health, Disability and Ageing on 1800 020 103.
- For advocacy and support, contact the Older Persons Advocacy Network by calling 1800 700 600.
Media enquiries
Please contact Simon Kinsmore on 0455 949 554 for media enquiries.
Postal address
Office of the Inspector-General of Aged Care
PO Box 350
Woden ACT 2606, Australia
You can also share your thoughts by making a submission or taking part in our engagement activities. Find out more about how you can get involved.
If you wish to provide any information confidentially, please contact us before sending any relevant information.
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