Resources

Find all of our reports, fact sheets, strategies, videos, and communiques.

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18 results
  • Corporate Plan 2023–2024

    Our corporate plan provides visibility of the Office’s strategic direction for the remainder of the 2023-2024 financial year.
  • Oversight role

    This fact sheet outlines the oversight roles and functions of the Inspector-General of Aged Care, which include monitoring, reviews, and reports.
  • Annual Work Plan 2023–24

    The Inaugural Annual Work Plan 2023-24 outlines the activities the Agency will commence in the remainder of the 2023-24 financial year. A key focus of the Annual Work Plan is a review on the performance of the My Aged Care system.
  • Service Charter

    This Charter sets out the standards of service you can expect when dealing with us. It briefly outlines our role, principles and processes, and the steps you can take if you are not satisfied with the quality of our service.
  • 03:31

    Introduction to the Office of the Inspector-General of Aged Care

    Summary:
    This is a short introductory video featuring Interim Inspector–General of Aged Care, Mr Ian Yates AM and Agency Executive Director, Mrs Paula Pearsall providing an overview of the purpose, function, and vision of the Office of the Inspector-General of Aged Care.
  • Privacy policy

    Our privacy policy covers how the Inspector-General handles personal information (including sensitive information, as defined in the Privacy Act) relating to older Australians, aged care providers and services, and the Inspector-General's staff.
  • Complaints handling policy

    This policy explains how we handle complaints about us. Complaints are expressions of dissatisfaction about our products, services or staff that require a response or resolution.
  • Procedures for public interest disclosures

    These procedures provide information to our employees and contractors about how to make a public interest disclosure about our office or another Commonwealth agency.
  • Reporting

    This fact sheet explains the types of reporting we will do, including review reports, Royal Commission reports, corporate reports and other reports.
  • Role and functions

    This fact sheet outlines the role and functions of the Inspector-General of Aged Care, which include reviews, oversight of complaints management frameworks, monitoring and reports.
  • Aged Care complaints oversight

    This fact sheet explains how we monitor the way that Australian Government bodies manage complaints in the aged care system. We do not investigate individual complaints, as other bodies do that.
  • Public interest disclosure form

    Public officials who wish to make a public interest disclosure about the Office of the Inspector-General of Aged Care can use this form.
  • Organisational chart

    This organisational chart shows staffing and reporting lines for the Office of the Inspector-General of Aged Care.