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03:31Introduction to the Office of the Inspector-General of Aged Care
Summary:This is a short introductory video featuring Interim Inspector–General of Aged Care, Mr Ian Yates AM and Agency Executive Director, Mrs Paula Pearsall providing an overview of the purpose, function, and vision of the Office of the Inspector-General of Aged Care. -
Privacy policy
Our privacy policy covers how the Inspector-General handles personal information (including sensitive information, as defined in the Privacy Act) relating to older Australians, aged care providers and services, and the Inspector-General's staff. -
Complaints handling policy
This policy explains how we handle complaints about us. Complaints are expressions of dissatisfaction about our products, services or staff that require a response or resolution. -
Procedures for public interest disclosures
These procedures provide information to our employees and contractors about how to make a public interest disclosure about our office or another Commonwealth agency. -
Reporting
This fact sheet explains the types of reporting we will do, including review reports, Royal Commission reports, corporate reports and other reports. -
Role and functions
This fact sheet outlines the role and functions of the Inspector-General of Aged Care, which include reviews, oversight of complaints management frameworks, monitoring and reports. -
Aged Care complaints oversight
This fact sheet explains how we monitor the way that Australian Government bodies manage complaints in the aged care system. We do not investigate individual complaints, as other bodies do that. -
Procedures for breaches of the APS Code of Conduct and determining sanctions
These procedures outline how we decide whether an employee has breached the Australian Public Service Code of Conduct and if we will impose any sanctions. -
Public interest disclosure form
Public officials who wish to make a public interest disclosure about the Office of the Inspector-General of Aged Care can use this form. -
Organisational chart
This organisational chart shows staffing and reporting lines for the Office of the Inspector-General of Aged Care. -
Interim Inspector-General of Aged Care Consultative Committee communiqué
Communique from the 24 March 2023 meeting of the Interim Inspector-General of Aged Care Consultative Committee.