Our 6 guiding principles underpin our work. They influence how we conduct ourselves, how we operate, and how we achieve results.

People centred

We put the interests of older people in Australia first. This helps to ensure the aged care system supports living well and healthy ageing.


We hold government and regulatory bodies to account. We provide greater checks and balances on their performance, effectiveness, and outcomes.


Our findings and recommendations are fair and impartial. We are not compromised by prejudice, bias, conflict of interest, or undue influence of others.


We support equal access for all older people in Australia. We embrace their diverse backgrounds and life experiences.

Evidence based

We use robust data and evidence to oversee the system, and call out areas where data is inadequate.


We recognise and promote excellence in regulation and innovation. We aim to inspire public confidence in Australia’s aged care system.

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