Review: Administration of My Aged Care

My Aged Care is the entry point for people to access aged care services.

Submissions to the review close on 28 June 2024.

Review outline

An older person cannot receive aged care funding or services without an assessment to establish that care is needed. My Aged Care enables this assessment.

This review examines whether My Aged Care is fit for purpose in providing assessments for aged care services, regardless of an older person’s:

  • location
  • health requirements
  • cultural background
  • identity
  • prior knowledge of the system.

This review was prioritised as My Aged Care is the only entry point to the aged care system. Any issues may lead to older or vulnerable people not being able to access or receive aged care in a timely manner.

Review documents

Last updated:
  • IGAC activity

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